Hi Mitch,

Just a note of thanks, my carpets look GREAT. The gentleman who cleaned them was excellent.

Very Professional!

Many Thanks,

Cheery Fjellestad.

Property Management & Leasing

1553-B Grand Ave Bus (760)744-6000

San Marcos CA 92069 Fax (760)471-6046

Bonded Carpet

P.O. Box 710130

San Diego, CA 92171-0130

Re; Carpet Cleaning at 268 Espanas Glen

To Whom It May Concern:

I would like to take this opportunity to thank one of your employees for a job well done. The technicians name is Barnard and on March 8, he cleaned the carpet in the unit mention above. I was very pleased with the time and efferent spent getting the carpet cleaned. The carpet was in bad shape and I was sure it was un-cleanable. Thanks to Barnard hard work, the carpet looked as good as new. Once again my thanks for a job well done.

Sincerely,

Terry Webber

Property Management & Leasing

Manager

Bonded Carpet

P.O. Box 710130

San Diego, CA 92171-0130

RE: Appreciation of Professionalism

Manager:

As you are aware, I’ve done business with your for more the 10 years. Over that period I’ve appreciated the jobs that you have done for us—from flooding to simple carpet cleaning.

The expertise and professionalism displayed by Howard Grotjahn and his Assistant, Antoine Kirksey, on the job covered by invoice 0419721 was superb. Their effort was noteworthy enough for me to take the time to bring that information to attention of management. All too often, clients are quick to complain about areas of dissatisfaction.

Please extend my personal thanks and expression of appreciation to them. Hopefully, that’s the team ill get when I call for your service in the future.

Thanks Much

Sincerely,

Roger L. Duncan, Jr.

Cc: Antoine Kirksey

Dear Dave and Bonded Carpet staff,

We just wanted to thank you for all of your help in the whole process of getting

new carpet in our home. You were very informative and helpful at your store and we

appreciate you coming out to the house at least 2 times to get the measurements just right.

Shawn, who installed the carpet, did such a great job. He paid careful attention to detail and to our specific concerns.

Thank you for a quality job. We hope to be in touch with Bonded Carpet again soon for additional flooring needs.

Sincerely,

Carlos and Susanne Hiatrdo

Sir,

We have recently purchased and had installed Mannington flooring from your
store. My husband and I are truly pleased with the results. The place is beautiful as well
as low maintenance. Jeff Hunter did the installation and again we were pleased with the
results. The job he did plus his personality could not have been nicer.

Sincerely,

Pat and Preston Smith

Mitch,

Many thanks again for all your help. I LOVE my new carpet.

Thank you,
Fondly, Diane

Bonded Carpet
P.O. Box 710130
San Diego Ca, 92171

Dear Sir or Madam:

We have been bonded customers since 1998, and I just wanted to write a letter detailing the excellent service we have received.
My wife and I have our carpets cleaned about every six months. (We have three cats, a dog, and a very active two year old.). Needless to say our carpet takes a beating, and we expect a lot from our carpet service. Over the span of four years, Bonded has continued to meet their goal of service excellence. Their technicians are on time, communicate effectively, possess professional attitudes, and best of all do a great job.

I would also like to single out our favorite carpet tech, Danny Zavala. Danny really takes the time to listen to the customer, and I think that contributes to his success. He is efficient, honest, punctual, and has a strong work ethic sets him part for the rest. Thank you Danny.

We really value our relationship with bonded, and we have sampled other cleaners. We stick with Bonded because of the service. Service on a personal level, backed by a company we have come to trust. What more could you ask for? Thank you Bonded.

Sincerely,

John E. Tyler III

John and Hella Tyler

865 Applewilde Dr.

San Marcos, Ca.

92078

760-744-5513

Eugene

Just wanted to take a minute to say “Good Job!” regarding a few of your employees at Bonded.

Patrick came out to lay some new vinyl in one of our apartment kitchens and front hallway here and he did an excellent job. Looks terrific! And after chatting with him for a while and observing him hard at work could tell he enjoyed his job and took pride in his craft. He has an amazing eye for detail and that’s appreciated.

And the next day Ryan came out to clean a very soiled carpet in the same unit. The tenants are wonderful and have been living there a long time and we wanted to do some updating for them at our expense. I wasn’t, sure if the carpet could be saved and we didn’t really have the budget to replace the carpet but Ryan assured me he could get it pretty clean. He pre-treated the carpet and gave special attention to the dirtiest areas and I was quite amazed when he was done. Looks like new! He took the time as well to explain drying times and how to help ventilate the areas.

I’m very pleased and the tenants are thrilled with both projects.

Thanks so much for two great jobs. You guys are real professionals. And it’s always a pleasure to work with you as well, Eugene.

Have a great week.

Tom Lombardo

Onsite Manager

Santa Fe Court Apartments- Hillcrest

San Diego Property Management

Dear Sir:

Yesterday I found a note on my front door from your employee, Richard, stating that he had found my purse.
Before I could call his number Richard stopped to make sure I had my purse which he had left with my brother in law.
I can’t tell you how thankful I was that he had found my bag and how fortunate you are to have such a trust worthy employee.

Sincerely,

Virginia Nau

Bonded Carpet
P.O. Box 710130
San Diego Ca, 92171-0130

To whom it May Concern:

I would like to take this opportunity to recognize and compliment Bonded Carpet, Cleaning, Sales and Services, Inc. for your excellent service to Alliance Investment Corporation.

We specialize in large multi-family residential units and we’ve used bonded for all of our new flooring needs since 1997. The President, Mitch Adler, is accessible, and he has always been straightforward in his dealings with us. His effort to offer the most cost effective products enhances our operation and his business leadership is reflected in the attitude of his employees. We have found them to be very professional, efficient, reliable and prompt. All of our requests, for example: next day installations, re-schedules, repairs or re-lays, have been met with eagerness and desire to provide the absolute best service.

We greatly appreciate Bonded’s extensive knowledge of the carpet business and your responsiveness to our requirements. I can recommend your services without hesitation. If anyone would like to discuss our experience with your company in more detail, please feel free to contact me at 858-597-4900.

Sincerely,

Kelly J. Peterson

Controller/Executive Property Manager